If an end user, retailer or anyone has a concern with our inverter, they should contact us for assistance. Usually, the Sungrow technical support department is able to resolve concerns. However, if in rare instances where we diagnose an issue with our product and thus deem that it needs to be replaced, then the warranty claim process needs to be followed, as detailed below.
* Sungrow service centres are located in Sydney, Melbourne, Brisbane, Adelaide, Perth, and the Sunshine Coast (as of 09/2016). All of our service centres, contractors and many installers are available on a map here.
† Find a local CEC accredited installer on the above map.
The process for service reimbursement is as follows:
1. Sungrow will arrange the pickup to collect the inverter back. Please send us an email to arrange the pickup (you must include the case reference and the pickup time and address).
2. Fill out the Sungrow service rebate form and service report and send to us. (Failure to provide full information may delay the process of payment.)
Please note that it is the claimant's responsibility to obtain and provide all information. Sungrow will not directly contact the end user to retrieve any information. The claim cannot be processd until information is complete. Failure to provide full information may delay the warranty process.